Position Summary

The Residential and Case Manager ensures high-quality service delivery across all aspects of youth care through effective residential-program oversight, case management, staff supervision, and program coordination. The position supports a safe, healthy, and youth-centered environment while helping young people identify goals, overcome barriers, and move toward stable housing and independence

Essential Functions and Responsibilities

Residential Program Leadership and Youth Care

• Oversee the development, implementation, documentation, and evaluation of residential programming.
• Ensure youth activities are appropriately supervised and that the residential environment is safe, healthy, structured, and consistent with agency principles.
• Ensure an immediate and effective response to youth care needs, crises, incidents, and other program concerns.
• Monitor program operations and communicate significant issues, risks, and concerns to the Safe Haven Program Director.
• Participate in the development of program resources that respond to the needs of the population served.

Case Management and Service Planning

• Conduct comprehensive assessments to identify each young person's strengths, needs, barriers, risks, and goals.
• Develop, implement, monitor, and regularly update individualized service plans in partnership with youth.
• Provide ongoing case management, coaching, advocacy, referrals, and support to help youth achieve program goals.
• Assist youth with securing and maintaining stable housing, employment, education, healthcare, benefits, and other community resources.
• Monitor progress toward established goals and adjust service plans as needs or circumstances change.
• Support life-skills development in areas such as budgeting, employment readiness, communication, conflict resolution, health, and independent living.
• Facilitate and coordinate case-management meetings, team meetings, case reviews, and transition-planning meetings.

Staff Supervision and Development

• Supervise assigned program staff and provide clear direction, coaching, accountability, and professional support.
• Provide consistent and supportive individual and group supervision and maintain appropriate supervision documentation.
• Complete performance evaluations and address performance, attendance, and conduct concerns in partnership with People and Culture and program leadership.
• Support employee development through training, feedback, goal setting, and regular follow-up.
• Maintain adequate staff scheduling and coverage to support program operations and youth safety.
• Participate in the recruitment, selection, onboarding, and retention of capable program staff.

Documentation Compliance and Reporting

• Maintain accurate, timely, and complete case records in the agency's electronic data-management system, ETO or its successor platform, and HMIS.
• Document all youth contacts, assessments, service plans, referrals, progress notes, transitions, and case activities in accordance with agency, contractual, and regulatory requirements.
• Maintain accurate case files, grant records, program information, and required supporting documentation.

• Complete monthly, quarterly, annual, grant, housing, program, and outcome reports accurately and within established deadlines.
• Monitor staff documentation for quality, completeness, accuracy, and timely submission.
• Maintain confidentiality and protect youth information in accordance with agency policy and applicable requirements.

Program Operations and Resource Management

• Ensure compliance with agency policies and procedures and maintain standards consistent with CHPA's mission and philosophy of care.
• Ensure the responsible use of program resources and the appropriate distribution of funds in accordance with agency policies and practices.
• Maintain accurate records of monies issued for program activities and reconcile documentation as required.
• Monitor supplies, identify operational needs, and coordinate with leadership to maintain a safe and effective program environment.
• Demonstrate professional behavior in all interactions with youth, staff, partners, and visitors.
• Participate in required meetings, supervision, training, and professional-development activities.
• Perform other duties as assigned by the Safe Haven Program Director or agency leadership.

Core Competencies

• Residential Program Leadership
• Youth-Centered and Trauma-Informed Practice
• Case Management and Service Planning
• Staff Supervision and Development
• Crisis Intervention and Sound Judgment
• Documentation and Data Management
• Communication and Conflict Resolution
• Organization and Time Management
• Accountability and Policy Compliance
• Collaboration and Resource Coordination
• Adaptability and Flexibility
• Mission and Values Alignment

Minimum Qualifications

• Master's degree is required; a degree in social work, human services, counseling, psychology, or a related field is preferred.
• Experience providing case-management services to adolescents, young adults, individuals experiencing homelessness, or other vulnerable populations.

• Residential-programming and staff-supervision experience are strongly preferred.
• Demonstrated knowledge of youth development, housing instability, trauma, behavioral health, and other issues affecting the population served.
• Excellent organizational, leadership, verbal-communication, and written-communication skills.
• Ability to manage multiple responsibilities, set priorities, meet deadlines, and respond effectively in changing or urgent situations.
• Ability to establish professional, supportive relationships with youth while maintaining appropriate boundaries.
• Proficiency with electronic case-management systems, HMIS, Microsoft Office, and related workplace technology.
• Valid driver's license, acceptable driving record, and ability to meet CHPA's vehicle-insurability requirements.
• Ability to work a flexible schedule, including evenings, weekends, holidays, or on-call responsibilities when program needs require.