Enhanced Case Manager

Position Summary

PMHCC Case Management is a unit dedicated to providing recovery support services to individuals as they journey through their recovery process from the disease of addiction and other life challenges with the goal of achieving and maintaining long-term recovery. As case managers work with individuals in their recovery process, individuals are empowered to identify their strengths and talents and focus on the areas of need that he or she is willing to address at specific points in time. This collaborative approach is built upon the idea that all individuals, regardless of their challenges and walks of life, are people first.

The Enhanced Case Manager (ECM) will coordinate formal and informal treatment and provide a strengths-based approach to working with individuals seeking ongoing support needed to facilitate long-term recovery and management of Permanent Support Housing. The ECM will work in a team model to provide intensive support to those individuals with significant reoccurring substance abuse and mental health challenges. The ECM’s takes the lead in addiction and recovery and one (1) of five (5) areas of specialty: vocational/employment services, housing, mental health challenges, basic needs/life skills or forensics. The ECM’s will support the individual holistically with addressing the challenges to maintaining long-term recovery; while identifying, developing, implementing recovery-oriented goals and monitoring the service recovery plan. Also, ensuring the mission, goals and philosophy of PMHCC Case Management are operationalized within the team.

Duties and Responsibilities:

• Provide intensive recovery support services/coordination in a team model for individuals with significant and re-occurring substance abuse and mental health challenges.
• Participate in daily meetings with members of the team to discuss progress and/or significant challenges around the participant’s access to resources, care and sustained recovery.
• Participate in regular case consultations to assess participant needs and evaluation of service level need.
• Meet with team to review evidence-based practices and clinical interventions that can be applied in a case management context in order to appropriately engage individuals with unique needs.
• Participate in the individual’s treatment experience by closely working with the recovering person’s care manager, therapist, psychiatrist, social worker, housing supports, etc.
• Obtain 100% of the available billable units based on the available hours per month.
• Be visible and provide case management services 85% of the time in the community.
• Must be on-call minimally 7 days per week out of a 30-day period to provide needed intervention and coordination of services. Triage on-call emergencies after normal business hours.
• Responsible for the collective management of participant profile data and update logs.
• Provide workshops to persons in recovery and members of the ICM team around resources and education on a specialized area in order to improve access and facilitate knowledge sharing.
• Attend all mandatory trainings as designated.
• Identify training/learning opportunities for continuous self-development and skill-building.
• Perform other duties as assigned.

Skills Required: 

Must have excellent verbal/written communication skills, be detail-oriented with exceptional time management and organizational skills. Must possess a strong ability to engage with individuals experiencing significant substance abuse and mental health challenges. Must possess exceptional critical thinking skills and the ability to work independently and interdependently within a team environment. Must be strong in advocacy and navigating complex systems. Must be proficient in using Microsoft Office, databases, web-based browsers and basic typing.

Must display a mastery of the following case management core competencies:

• Communication Skills: Must be able to communicate effectively with all staff members across all levels of the organization and advocate on behalf of our participants to stakeholders in a respectful and thoughtful manner.
• Compassion: Must be able to display empathy and thoughtfulness when providing services to our participants and advocating on behalf of our participants.
• Time-Management and Organizational Skills: Must demonstrate a thorough understanding of case management documentation standards, meet deadlines, be punctual, and triage crisis situations when they arise.
• Problem-Solving Skills: Must be able think critically and clearly about participant challenges and exercise sound insight and judgment when offering solutions.

Education and Experience:

Bachelor degree required with major course work in Sociology, Social Work, Psychology, Gerontology, Anthropology, Political Science, History, Public Health Criminal Justice, Theology, Nursing, Counseling or Education. Master’s Degree preferred in Social work, Psychology, Counseling, or Human Services, strongly desired. Experience with working in a fee-for-service environment is preferred and candidates certified in addictions counseling are strongly desired. Expertise in one (1) or more of the following required: substance abuse, criminal justice system, educational/vocational, basic needs/life skills and housing.

Physical Demands: 

Sitting for a minimum of one (1) hour and able to operate a motor vehicle. Ability to look at a computer monitor for a minimum of one (1) hour. Ability to use a keyboard or similar computer peripheral for typing.

Essential Functions: 

Must pass FBI, PA Criminal and Child Abuse background checks. Must have a valid driver’s license and an acceptable driving record when operating a company/personal vehicle during work hours for work-related activities. Permission to operate a vehicle as part of your job duties will be contingent on your insurability as a driver consistent with PMHCC, Inc. policy. Must have the ability to physically perform the duties and able to work in the environmental conditions required of a position in this class.

Equal Opportunity Employment:

PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.

Americans with Disabilities Act:

Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.