Case Manager, ELECT

Position Summary 

The ELECT Case Manager is responsible for the following providing school-based case management services, homes visits, ongoing assessment, the development and/or review of service plans, referral connection and follow-up, advocacy, data collection and data entry as well as submission of programmatic & statistical reports. This position is primarily located at School District of Philadelphia schools they are assigned to provide case management services. This position requires a sincere interest in working with and supporting teen parents, their children and their overall health and development. 

The ELECT Case Manager is required to facilitate and maintain contacts and relationships with fellow ELECT Program team members, as well as other Congreso departments and programs to allow for quick referral of services outside of this program. Additionally, this position is required to maintain good relationships with the assigned staff at the schools they their assigned. This position should be knowledgeable of external resources that clients can be referred to including community resources at other organizations. This position has access to sensitive Congreso information and is expected to handle such information with integrity and professionalism. This position has regular contact with members of the community and is expected to represent Congreso in a professional manner. 

This position reports to the ELECT Program Manager. This is an ONSITE position. 

The ELECT Case Manager applies the principles of the organization’s signature service delivery approach, Primary Client Model (PCM™), by promoting a positive employee/client-focused experience that is appreciative of the unique strengths, values and needs that each individual brings; and by using data to inform and drive decision making. Attention is given to compliance, quality assurance, and best practices as they relate to the role. 

Congreso is committed to attracting and retaining candidates who have a passion for their work and will serve as ambassadors of the agency’s mission, values, and DEI&B vision. We encourage all qualified individuals, including those of diverse backgrounds, differently abled, LGBTQ+, and women to apply. Congreso is an Equal Opportunity Employer. 

Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential 

functions listed below. 

• Represents Congreso’s mission, values, and commitment to diversity, equity, inclusion, and belonging and will be an ambassador of our work.
• Carry a caseload of a max of 20-25 teen mothers or fathers as assigned by Supervisor.
• Conduct home visits weekly/biweekly, monthly or as assigned by supervisor.
• Develop a goal plan with each teen for frequent and periodic monitoring and assessment.
• Provide health, parenting and prevention education to program participants in their own homes, in the community, and in the assigned school site.

• Provide and assist clients with health options, referrals and information about health choices providing advocacy as needed.
• Engage other family members in the intervention plan of clients services and during the health/parent education sessions when appropriate.
• Assist clients with crisis intervention services.
• Maintain accurate and up-to-date client files and documentation.
• Maintain strong relationship and communication with assigned school sites
• Network with area organizations, hospitals, daycare centers, clinics, etc. in order to identify and connect clients with appropriate community resources.
• Conduct presentations and outreach activities to identify and recruit teen parents to participate in ELECT activities. 
• Work with the ELECT team to develop and facilitate educational and/or health-related workshops to clients.
• Refer and connect teen parents with ELECT’s Enhancing Teen Parenting Skills services.
• Implement Congreso’s holistic approach to client services by connecting families to multiple services within Congreso as needed to increase family supports.
• Assist in the coordination and facilitation of Parenting Classes and other related activities as needed.
• Maintain proper documentation of client records according to goal plan, agency and funding guidelines.
• Submit weekly case notes and other funder-related reporting requirements into the funder database.
• Regularly attend and actively participate in staff meetings, training sessions, forums etc. and attend bi-weekly supervisory meetings
• Comply with all clients and program confidentiality regulations mandated by federal, state, city and agency regulations.

Competencies (Knowledge, Skills, and Abilities) 

All Staff Competencies 

• Basic understanding of Congreso’s mission, values, DEI&B vision, Mission2Impact, Primary Client Model, programs, and services.
• Demonstrates knowledge and understanding of the community needs and demographics.

• Ability to understand, acknowledge, and assess client needs to provide a timely, trauma informed approach in service.
• Ensures the appropriate handling of sensitive information and understanding for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
• Adheres to all Congreso, departmental, programmatic, and security policies, procedures, and guidelines.
• Attends all Congreso trainings and in-services as required, including relevant professional groups to maintain professional, requisite knowledge and licensure.
• Attends, participates, and facilitates relevant staff meetings to promote communication and execution of goals.
• Ability to effectively use standard office equipment, including a variety of common software programs such as Office365, UNIDAD, and other customized databases.
• Follows through on assignments, works in a timely manner, within established deadlines, and completes special projects specific to the function of the department, as needed or as directed by supervisor.
• Demonstrates ability to work independently and collaboratively with diverse groups, in a compassionate, courteous, and respectful manner that fosters an inclusive environment.
• Strong written and verbal communication skills including effective and respectful communication with individuals and groups.
• Bilingual (Spanish/English) written and verbal skills a plus.

Supervisory Responsibilities:  

This position has no supervisory responsibilities.  

Minimum Experience, Education, and Qualifications 

Minimum Education:  

High school diploma or GED/HISET required. 

Bachelor’s degree in Social Work, Psychology, Human Services, Education or related field preferred. 

Minimum Experience:  

• With a Bachelor’s degree, a minimum 2+ years’ work experience in a case management, human service, health care, community or educational setting or equivalent combination of education, training, and experience required.

• In lieu of Bachelor’s degree, 4+ year’s work in a case management, human service, health care, community or educational setting or equivalent combination of education, training, and experience required.

Certification/License:  

Valid driver’s license required. 

Mandated reporter certification required, can be obtained upon hire.