Blended Case Manager - Adult

Summary: Evaluates chronically mentally ill clients needs and determines/refers to appropriate resources in order to best integrate the client into the community

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Maintains caseload in compliance with DBH standards. Completes registration process for new clients within five days of referral from DBH. Completes all necessary documentation within required timeframes.
• Maintains a minimum of 75% productivity on a weekly basis.
• Identifies community resources and facilitates linkages with psychiatric, social, vocational, medical, housing, recreational, forensic, and drug/alcohol systems for the coordination of services to meet clients needs.
• Engages client support network including family members and providers to assist in determining appropriate recommendations for continuity of care.
• Maintains client contact every 14 days minimally as well as in home face-to-face contacts every 30 days. Monitors client progress in the community through ongoing communication and follow-up with supports.
• Participates in regular team meetings and discusses client caseload on a regular basis to keep the team and supervisor updated.
• Facilitates involuntary and voluntary hospitalization processes according to established procedures. Liaisons with Mental Health delegates and/or CRC services. Attends Mental Health court proceedings as required. Visits client weekly and is involved in discharge planning with hospital staff.
• Updates all chart documentation to ensure accuracy in accordance with the State and DBH regulations.
• Meets paperwork deadlines as established in the unit. Accurately completes documentation of actual calls, contact attempted and face to face visits within the timeframes and processes defined by DBH, Agency and unit standards.
• Maintains cash receipts for expense reports. Completes and submits expense reports monthly.
• Processes requests for client funds within the guidelines of Consortium policy. Keeps track of funds spent on clients behalf and maintains receipts to ensure appropriate reporting.
• Follows all unit and agency guidelines for using agency vehicles.
• Makes sound decisions regarding managing crisis situations and personal safety.
• Ensures pagers and cell phones are charged and in working condition at all times. Responds to calls/pages within 15 minutes.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
• Safety and Security - Observes safety and security procedures.
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university in an acceptable discipline and one (1) year relevant experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills

To perform this job successfully, an individual should have knowledge of Internet Explorer and Internet based training and evaluation tools and MS Word processing software.

Certificates, Licenses, Registrations

CPR certification

Other Skills and Abilities

Not applicable.

Other Qualifications

Must be able to travel 95% of the time.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and /or move up to 25 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university in an acceptable discipline and one (1) year relevant experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills

To perform this job successfully, an individual should have knowledge of Internet Explorer and Internet based training and evaluation tools and MS Word processing software.

Certificates, Licenses, Registrations

CPR certification

Other Qualifications

Must be able to travel 95% of the time.