Supervisor - Airport Operations

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

• Provide leadership and oversight of a work area and front-line employees in an operational environment


• Serve as a subject matter expert on safety, service and procedures


• Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines


• Ensure consistency on operational service and product delivery


• Engage with front-line employees to review metrics and gain their commitment to act in accordance with Company guidelines and union agreements to help achieve goals


• Support standard work and continuous improvement processes


• Supervise the performance of a team and work area, taking action as vital to ensure daily operational goals are met


• Assess and delegate the appropriate work assignments to front-line employees


• Provide front-line employees with regular mentoring, feedback and recognition as appropriate


• Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work


• Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues


• Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently


• Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers


• Complete all required regulatory and Company required documentation of activities


• Participate in collateral projects

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!