Project Manager, Client Success
HealthVerity
Contract
On-site
Philadelphia, Pennsylvania, United States
$65,000 - $130,000 USD yearly
*This role is based in Philadelphia. You're expected to be in our Philadelphia office twice per week.
How you will help
As Client Success Project Manager, you are a passionate and collaborative leader to managing and delivering complex software and data projects that are crucial to our business. You will create detailed project plans, guide teams, monitor progress, and communicate status, risks, and issues to the client ensuring project success. You'll use the best methodologies and tools to communicate objectives and progress clearly, and you'll motivate and support both employees and clients to achieve projects on time, within budget, and aligned with our strategy. You will play a vital role in supporting our PMO and fostering a culture of accountability and success.
What you will do
- Guide client focused software and data delivery projects through the implementation of structured processes and stages, ensuring successful completion for internal and client deployments
- Meticulously track the details of client deliveries and work successfully with the client to ensure success
- Manage projects using traditional project methodologies, acting as a supportive advocate for project success
- Monitor and manage all risks and issues, providing timely and accurate project reporting proactively meeting the client needs
- Facilitate communication and workflow (design, status, risks/issues, change management) across all key internal and client areas
- Follow all PMO processes and guidelines, while helping to enhance and promote them
- Oversee project budgets, timelines, resources, and deliverables
- Foster a culture of accountability, responsiveness, flexibility, and positive results
How success is defined
- Effectively manage projects and teams to support swift revenue generation, customer satisfaction, and timely delivery of data and software
- Build and nurture highly productive client, project team, and cross-team relationships by actively facilitating communication and activities that ensure seamless handoffs and customer delight
- Aggregate and report project information in a way that enhances decision-making and increases project success
- Proactively identify and escalate risks and issues to provide transparency and enable quick resolution
- Encourage increased team performance by coaching, removing obstacles, and implementing improvements, especially in relation to speed to revenue and customer satisfaction
Required skills and experience
- A demonstrable commitment to completing a recognized project management certification curriculum (i.e. Project Management Professional (PMP) certification)
- 3+ years of hands-on experience in software project and process management, with 5+ years in client technical/delivery leadership
- Skilled in managing client projects and processes throughout their lifecycle, including planning, progress management, work estimation, task management, reporting, risk, issue, and change management.
- Proficient in project management methodologies, tools (MS Project, Smart Sheets, Jira, Confluence), and techniques (Waterfall, Iterative, Agile, Kanban), and able to lead various meeting types and ceremonies
- Experience managing large, complex software client delivery projects and/or multi-team programs
- Excellent client facing experience balancing client expectations with the realities of project constraints
- Able to work independently to manage process and project deliverables across teams, ensuring successful completion using critical path, alternate scenario, and remediation/mitigation techniques
- Proven ability to adjust and positively react to the changing progress and priorities of technical deliveries
Desired skills and experience
- Bachelor’s Degree
- Additional certifications project and process management certifications may be required for certain roles
- Committed to ongoing project management learning
- Experience working in a PMO
Base salary for the role is commensurate with experience and can range between $65,000 - 130,000 + annual bonus opportunity.
Hiring Locations
Approved States: CT, DE, FL, GA, IL, IN, MA, MD, MI, NC, NJ, NY, OH, PA, RI, TN and VA.
We prioritize hiring team members from the Philadelphia area whenever possible, as our main office is located in Center City, Philadelphia, where we operate on a hybrid model with in-office work required two days a week. However, for certain roles, we’re also open to hiring from our hub locations, where we have groups of remote workers. Please note that, due to tax and labor regulations, we can only hire from specific states, but remote work is supported in the following key hubs and approved states:
Hub Locations:
- Philadelphia, Pennsylvania
- Boston, Massachusetts
- New York City, New York
- Baltimore, Maryland
- Washington D.C.
- Charlotte, North Carolina
- Raleigh-Durham, North Carolina
- Atlanta, Georgia
- Chicago, Illinois
Approved States: CT, DE, FL, GA, IL, IN, MA, MD, MI, NC, NJ, NY, OH, PA, RI, TN and VA.
About HealthVerity
HealthVerity synchronizes transformational technologies with the nation’s largest healthcare and consumer data ecosystem to power previously unattainable outcomes and fundamentally advance the science. We offer a comprehensive, yet flexible approach, based on the foundational elements of Identity, Privacy, Governance and Exchange (IPGE), that synchronizes unparalleled Identity management with built-in Privacy compliance and Governance, providing the ability to discover and Exchange a near limitless combination of data at a record pace. Together with our partners in life sciences, government and insurance, we are Synchronizing the Science. To learn more about HealthVerity, visit healthverity.com.
Why you'll love working here
We are making a difference – Our technology is at the forefront of some of the biggest healthcare challenges in the world.
We are one team – Our people define our culture and always will. We take time out to celebrate each other at the end of every week through company-wide shout outs, and acknowledge the value that each of us adds towards our greater mission. Come share all you have to offer.
We are learners – Every team member is continually learning, no matter if we've been in a role for one year or much longer. We are committed to learning and implementing what is best for our clients, partners, and each other.
Benefits & Perks
- Compensation: competitive base salary & annual bonus opportunity (for non-commissioned roles)
- Benefits: comprehensive benefits with coverage on Day 1, medical, dental, vision, 401k, stock options
- Flexible location: our HQ is in Philadelphia. We offer both hybrid roles and those with quarterly travel.
- Generous PTO: Take time off as needed, targeted at 4 weeks per year, including vacation, personal and sick time, plus paid parental leave.
- Comprehensive and individualized onboarding: mentorship program, departmental talks, and a library of resources are available beginning day 1 for each new team member to minimize the stress of starting a new job
- Professional development: biweekly 1:1s, hands-on leadership that is goal-and growth-oriented for each team member, and an annual budget to support professional development pursuits
HealthVerity is an equal opportunity employer devoted to inclusion in the workplace. We believe incorporating different ideas, perspectives and backgrounds make us stronger and encourages an environment where ageism, racism, sexism, ableism, homophobia, transphobia or any other form of discrimination are not tolerated. All qualified job applicants will be given consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. At HealthVerity, we’re working towards an innovative and connected future for healthcare data and believe the future is better together. We can only do that if everyone has a seat at the table. Read our Equity Inclusion and Diversity Statement.
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to careers@healthverity.com
Remote opportunities are not available in all areas and require team members to work from a fixed location due to tax and labor law implications - specific questions about remote positions can be discussed during the interview process with your recruiter.