ELECT Case Manager

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Turning Points for Children is one of the largest social service agencies in Philadelphia, supporting the needs of more than 10,000 adults and children throughout the city. We offer programs that help families raise safe, healthy, educated, and strong children. We partner with caregivers to develop and strengthen protective qualities and offer them the tools, skills, and resources needed to ensure their children's optimal development.

Position Summary:

Program: ELECT (Education Leading to Employment and Career Training)

The Case Manager is responsible for the provision of case management and a broad array of academic and social services to eligible ELECT program participants (expectant and parenting young adults) to help them stay in school, graduate, navigate healthy parenting, successfully transition to employment/post-secondary education, and achieve overall self-sufficiency. The ELECT program always works to connect students to educational and cultural activities that promote students' understanding of child development, encourage, nurturing parenting practices, and expose students to experiences that help them and their children grow and thrive.

Specific Job Responsibilities:

Under the direction of the ELECT Supervisor, the Case Manager will:

• Maintain a caseload of up to 25 students and work with the students directly in their schools, homes, or communities on a weekly basis.


• Retrieve, maintain, and upload required documentation for student enrollment in the program. Maintain thorough student records throughout the duration of each student's enrollment.


• Adhere to data requirements and ensure that case notes and other data (attendance, transition services, summer component, educational/service hours, etc.) are submitted timely and accurately. Attend data management training and serve as a backup data coordinator.


• Ensure that student requirements, goals, and outcomes are documented and attained as indicated in the ELECT program guidelines.


• Build and maintain collaborative relationships with partner schools. Work with schools to support student recruitment and retention, support resource coordination, attain records, and ensure that students can thrive at home, school, and work (when applicable).


• Assist with the development of outreach materials and marketing strategies that support the recruitment and retention of eligible students. Ensure that all students are invited to Wednesday workshops and cultural activities.


• Attend ELECT team meetings, department meetings, and required training activities including local and state conferences. Stay informed on research and best practices to support and engage expectant and parenting teens/young adults. Be punctual for all meetings.


• Support undergraduate and graduate student interns. Engage in orientation, training, peer site visits, etc.

Position Requirements:

• Bachelor’s degree required


• Experience working with expectant and parenting youth and families


• Current PA child abuse clearance, PA criminal history clearance, and FBI clearance

Technical Skills:

• Understanding of child, adolescent, adult, and family functioning


• Knowledge of challenges associated with teen parenting


• Commitment to providing supports and services to expectant and parenting teens


• Demonstrated capacity to develop supportive relationships and be empathetic


• Knowledge of and ability to identify environmental factors that impact families


• Knowledge of and ability to collaborate with social service providers and community resources


• Cultural competency


• Ability to empower and involve others


• Problem-solving and conflict management skills


• Ability to develop community resources and cooperative working relationships with others


• A strong belief in the value of being father-inclusive and valuing fathers as assets to their children


• Promotes the belief in the use of non-corporal means of discipline for children

Other Skills and Behaviors:

• Commitment – Committed to the success of Turning Points for Children. Dependable; keeps commitments to families, community partners, supervisor, staff, and colleagues, including timely and regular program attendance and responding to communications; is resourceful in working to find new ways to help; focuses on what it takes to get the job done.


• Culturally Competent – Has a comprehensive understanding of the dynamics of ethnic and cultural differences and the role they play in individual, family, and community functioning; demonstrates sensitivity to cultural and socioeconomic characteristics.


• Problem Solving - Diagnoses underlying or hidden problems and develops logical solutions.


• Work Under Pressure - Responds positively to frequent and/or tight deadlines; maintains composure under stressful situations.


• Relationship Building - Establishes smooth and cooperative working relationships with diverse families, colleagues, and external contacts, demonstrating sensitivity to cultural and socioeconomic characteristics; provides information and assistance to all and uses diplomacy and tact, especially during tense or stressful situations.


• Communication - Creates an atmosphere where an exchange of ideas and opinions are encouraged; actively listens to others; speaks clearly and effectively when sharing information with others; prepares written materials clearly and concisely.


• Teamwork - Ability to work in a team; promotes open communication for self and others; facilitates sessions to ensure group participation and desired results.


• Conflict Management - Negotiates with others to resolve conflicts or disputes; helps others find a common ground to resolve their conflict; establishes an atmosphere where others feel comfortable bringing disagreements into the open.


• Continuous Learning - Continually upgrades knowledge and skills; open to new ideas, methods, and program developments; willing to take on new assignments as needed to ensure program success and to advance the agency's vision, mission, and goals.


• Professional - Establishes relationships that are ethical, client-oriented, and not self-interested; maintains appropriate appearance and behavior; interacts respectfully with all families and colleagues; conducts employment relations in accordance with the Employee Handbook. Establishes professional boundaries with youth and families.

Position Requirements:

• Bachelor’s degree required; Master’s degree preferred


• Experience working with expectant and parenting youth and families


• Knowledge of human development with a focus on children and adolescents, child development, assessment, and clinical skills


• Excellent verbal and written communication skills


• Proficiency in using a personal computer including Word, Outlook, and the internet


• Current PA child abuse clearance, PA criminal history clearance, and FBI clearance

FLSA Classification: Non-Exempt

This position is classified as salaried non-exempt in accordance with FLSA standards.

Equal Employment Opportunity:

PHMC and Turning Points for Children are committed to providing Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to age, race, creed, color, religion, gender, sexual orientation, national origin, disability, marital status, status as a covered veteran, genetic predisposition or carrier status or any other characteristic protected by law.

Salary Grade: 15

PHMC is an Equal Opportunity and E-Verify Employer.