Development Associate, Donor Stewardship

The American Friends Service Committee is a Quaker religious organization that promotes lasting peace with justice, as a practical expression of faith in action. Drawing on continuing spiritual insights and working with people of many backgrounds, we nurture the seeds of change and respect for human life that transform social relations and systems.

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POSITION DESCRIPTION

TITLE:                                                             Development Associate, Donor Stewardship

JOB CATEGORY:                                           Exempt (Salary)

TYPE OF EMPLOYMENT:                            Regular

DIRECT SUPERVISOR:                                 Director of Development Operations

REGION/UNIT:                                             US/CENTRAL OFFICE/Development             

LOCATION:                                                   Philadelphia, PA, US       Tues – Thurs in office, two days per week can be remote.

APPLICATION DEADLINE:                        July 18, 2025

For consideration, please attach your Cover Letter and Resume to the online application in addition to answering the Application Questions.

As part of the Operations team, the Development Associate's primary responsibility is to implement and manage a comprehensive stewardship program designed to foster and nurture long-term, meaningful relationships between AFSC and its donors. The Development Associate will collaborate effectively with a diverse group of stakeholders including program staff, donors, development officers, and others, in reporting back to donors on the activity supported by their campaign, planned, major, and annual gifts.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES AND ACCOUNTABILITIES

• In collaboration with Development leadership, Communications staff, consultants, and vendors develop and maintain effective stewardship letters, forms, receipts, and reports for both online and offline platforms.
• Process all in-house donor receipts and acknowledgements in a timely and efficient manner.
• Write personal acknowledgment and stewardship letters for signature by Senior Leadership staff. Assist the General Secretary with weekly stewardship of major donors and campaign tasks.
• Attend biweekly Campaign strategy meetings and attend and take minutes at the Stewardship Committee meeting.
• Create annual stewardship reports highlighting the work of endowed programs, interns, and fellows.
• Assist with fundraising activities and stewardship of AFSC’s $1,000+ high touch giving circle.
• Develop and maintain a stewardship resource center on AFSC’s intranet.
• Monitor and evaluate the effectiveness of stewardship though the ongoing reporting of stewardship activity.
• Serve as the lead on the Annual Receipt Process, creating and sending receipts, and serving as project manager
• Maintain, and update a Development Stewardship Procedures Manual. Make reports and recommendations for improvements or adjustments to procedures. Collaborate with operations director to improve receipt and acknowledgement processing so that sound donor relations are maintained or when possible improved.
• Interact with donors as a responder to the AFSC toll free phone line: answering questions, accepting gifts, directing to appropriate sources of information.
• Act as a backup for the Development Associate charged with receiving and depositing income.
• Serve as a communicator on the Donor Services email, responding to donor questions and requests.
• Maintain inventory of the department’s letterhead supply, as well as printed materials such as notecards for the Advancement team
• Support the Operations Unit with duties as assigned.
• Regular attendance and punctuality are required.
• Operates safely in all conditions and follows policies and procedures.
• Other duties and projects as assigned.

SUPERVISORY / MANAGEMENT REQUIREMENTS

NA

MINIMUM EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree preferred.
• Minimum two years’ experience with a stewardship program in the non- profit fundraising field required.
• Keen understanding of the philanthropic sector and familiarity with donor centered fundraising practices.
• Proven writing skills and experience writing and editing professional fundraising documents.
• Excellent interpersonal and communication skills: the ability to successfully interact with a variety of people on different levels, and comfort with speaking and presenting in a group setting.
• Solid organizational skills and the ability to work productively in a fast-paced environment, and the ability to prioritize a multi-faceted workload under strict deadlines, sometimes with limited guidance.
• Flexibility, patience, and the ability to work productively in a team environment and independently, and the willingness to meet unexpected demands with a positive attitude.
• Attentiveness to detail and accuracy.
• Ability to act with sensitivity and discretion while working with confidential information.
• Excellent computer skills with fundraising software preferably Salesforce and
• MS Office (Word, Outlook and Excel, in particular).
• Ability to work evenings and/or weekends and to travel, as required.
• Ability to work effectively independently and within a team environment.
• Experience with standard Microsoft Office and related t
• Must be capable of working under tight time constraints in a high-volume environment with multiple priorities.
• Demonstrated ability to work and communicate with diverse staff.
• Respect for Quaker values and testimonies. Knowledgeable and supportive of the principles and philosophy of the American Friends Service Committee including non-violence and the belief in the intrinsic worth of every individual.
• Respect for and sensitivity to cultural, ethnic, racial, gender and religious diversity and familiarity with non-violent approaches to problem solving.
• Ability to organize, plan ahead and prioritize multiple tasks and meet deadlines.
• Demonstrated dedication to the principles of fairness, equity and inclusion in regard to issues of race, class, nationality, religion, age, gender and sexual orientation, and disabilities.

 PHYSICAL DEMANDS

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION

The AFSC offers a competitive Total Rewards package.  This position is Exempt.  Salary Family: Development Job Code Development Associate.  Salary Family Range $53,922-$72,747. Comprehensive medical and hospitalization plan; term life, Short Term Disability & Long Term Disability, defined benefit pension plan, 403b match, plus other benefits including vacation, Paid Time Off, sabbaticals, extended leaves, holiday’s.

The American Friends Service Committee provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws.  The policy applies to all terms and conditions or employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

AFSC’s Central Office and some of its offices in the U.S. are unionized workplaces. This position is represented.

AFSC maintains a deep commitment to a mandate of care for our staff and communities.  The American Friends Service Committee is a smoke-free workplace. 

ACKNOWLEDGEMENT

This position is an at-will employment, meaning that the employment relationship can be terminated by either the employer or the employee at any time, for any reason, with or without notice.  In addition position duties and expectations change over time.  This job description is not intended to be an all-inclusive, exclusive or exhaustive list of the job functions that an employee in this position may be asked to perform from time to time.  The employee may perform other related duties as assigned to meet the ongoing needs of the organization. If there is ever a time that you are unsure what is expected of you, you are expected to meet with your manager and ask questions. If you are unsure how to perform a certain task, ask your manager before performing.