Community School General Case Manager

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SUBSIDIARY: Carson Valley Children's Aid

The Community School General Case Manager (GCM) delivers long-term prevention case management services to youth (approximately 35 youth at a time), and their family, who are experiencing barriers to regular school attendance, overall academic achievement, and general well-being. Through collaboration with key school personnel and community supports, the GCM assists referred youth with case planning, in-school interventions, and ongoing in-home case management services. The GCM also engages other school youth, periodically, to participate in collaborative efforts to support the youth.

The GCM will prioritize purposeful collaboration with the Community School Coordinator, school attendance team (including the partner attendance case manager), counselors, and other support staff to promote positive change for referred youth efficiently and effectively.

The General Case Manager is responsible for assessing the needs and strengths of the referred youth to inform the development, revision, and monitoring of a plan aimed at meeting the goals of the referred youth and family. The GCM is responsible for ensuring barriers are removed or lessened whenever possible, including accompanying youth/parent(s)/guardian(s) to appointments or assisting in the completion, retrieval, and/or submission of documentation.

The GCM is an empathic, compassionate, creative, and nonjudgmental member of a team of case managers who will be cross-trained to perform GCM duties as well as Attendance Case Manager duties to strengthen seamless transition for families who are navigating through supports available at the assigned community school.

EDUCATION/EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in social work or a related field


• One year of direct service experience with parents, and children in a community setting

KNOWLEDGE, SKILLS, AND ABILITIES:

• Valid driver’s license from the state in which you reside, proof of car insurance, and daily access to a vehicle for travel to home visits, schools, and court hearings


• Preferred: Bilingual in Spanish and English


• Ability to work independently


• Highly motivated


• Written and oral communication skills


• Excellent time management skills


• Creative problem–solver


• Must be literate in Microsoft Office Suite


• Must be able to relate and communicate effectively with adults and youth


• Must be able to negotiate various systems during service provision and delivery


• Must be able to establish relationships with and communicate effectively with agencies and programs to facilitate joint projects, collaborations, and partnerships


• Knowledge of demographics and culture of community school (internal and surrounding community)


• Expert understanding of School District of Philadelphia attendance policies and procedures;


• Strong understanding of the Department of Human Services Standards for community school services


• Extensive knowledge of resources and supports available to youth and families in Philadelphia and surrounding school communities

RESPONSIBILITIES:

Major highlights of the position requirements are noted below. Additional responsibilities may be assigned as required.

• Adhere to all Carson Valley Children’s Aid, Office of Children and Families, Department of Human Services, and programmatic policies and procedures


• Timely submission of all required clearances and physicals (periodic)


• Timely submission of timesheets and time-off requests


• Timely submission of expense reimbursement documentation


• Through purposeful, compassionate, nonjudgemental, and thorough case management service delivery, prevent referred youth from progressing (further) into the formal child welfare system


• Primary responsibility for the development, implementation, monitoring, and evaluation of individual youth plan to increase school attendance and remove/lessen barriers impacting the overall well-being of the assigned youth


• Attend and actively participate in MTSS meetings (or similar process) to receive referrals, engage with providers, and provide support to the school community


• Receive and act upon newly- referred youth in a timely fashion


• Assess strengths and needs of youth and families referred through direct contact with school staff, family, and other appropriate programs/individuals and making necessary referrals to address needs


• Assess socio-economic barriers to youth’s success and provide an appropriate level of support, including, not limited to, making necessary referrals and/or accompanying youth/parent/guardian to medical or service provider appointments


• Identify financial barriers impacting the assigned youth’s success and/or well-being and make the appropriate referral(s) (including, but not limited to, accessing emergency funds)


• Facilitate and monitor referral(s) made for identified youth and/or family member(s)


• Engage with parent/guardian and assigned youth, in-home, monthly (several visits monthly) to address barriers to regular school attendance, support families to remove or lessen socio-economic barriers, and monitor plan success


• Monitor assigned youth’s school attendance and academic success by maintaining the appropriate level of contact with school personnel (at least monthly)


• Retrieve regular attendance and academic progress for referred youth (and family members, when appropriate) (at least monthly);


• Complete the necessary documentation and follow the process to access emergency funds for assigned youth


• Make referrals for appropriate case management service delivery level of referred youth


• Support the facilitation of program/school workshops, family forums, and/or attendance initiatives (with partnering attendance case manager and/or program supervisor)


• Assist in the implementation and monitoring of evaluation procedures for the program


• Participate in evaluations by external agencies, as needed


• Participate in the evaluation of intra-agency performance and quality improvement efforts


• Adjust practices and service delivery as informed by program evaluation and success, or seasonal needs (i.e school summer break) with the support/direction of supervisor, director, or the Office of Children and Families


• Maintain accurate, clear, and timely documentation


• Participate in team meetings and biweekly supervisory sessions


• Participate in a minimum of 40 hours of training related to position responsibilities and agency requirements, annually

TRAINING REQUIREMENTS:

• Comply with agency annual training requirements;


• Comply with program-specific training requirements (including OCF/DHS required trainings)


• Cross-training for Attendance Case Manager duties


• Must pass CPR and First Aid Training

WORK ENVIRONMENT AND PRIMARY WORK LOCATIONS:

• Flexible forty (40) hour week


• Evening and/or weekend hours required (weekly)


• Must be flexible to work on evening projects and some weekend activities (periodically)


• Community programs/organizations


• Before/after school program facilities


• Doctor’s offices


• Administrative offices

WORK SITE: Assigned Neighborhood Center, school, and community

PHYSICAL AND BEHAVIORAL CONSIDERATIONS:

• High energy needed


• Moderate physical exertion required


• Ability to maintain composure in high stress and/or crisis situations with youth and adults.


• Ability to maintain appropriate professional demeanor, at all times


• Ability to travel to various locations within one workday (e.g. (not limited): in-out of vehicle, entering various buildings, including school district of Philadelphia school and administrative buildings)

PHMC is an Equal Opportunity Employer and an E-Verify Employer.