Clerical Supervisor II
Pennsylvania Office of Attorney GeneralPosition Information
Section: Bureau of Consumer Protection/Public Protection Division
Class: Clerical Supervisor II
Location: Philadelphia
Telework: This position will report to the headquartered location a minimum of 2 days per week. You may have the opportunity to telework the remainder of the week, if desired and based on business need.
Position Type: Full-time, Non-civil service, Union
Work Hours: 8:30 – 5:00
Salary Range: Starting salary of $45,907
Basic Function
The Bureau of Consumer Protection enforces the Pennsylvania Unfair Trade Practices and Consumer Protection Law and other applicable state and federal consumer protection related laws and regulations. An employee in this position is located within a unit which requires the supervision of clerical employees who complete assignments of varying complexity. The employee is required to apply independent judgment while performing work that includes the supervision of subordinates through the assignment and review of work, training, employee development, performance evaluation, leave approval or disapproval, grievance handling, and the adjustment of employee complaints. Employees in this position function as the lead worker and may participate in the performance of their subordinates’ work consistent with operational or organizational requirements. The employee must become fully versed in the office’s policies, procedures, and protocols and in the office’s case management system as well as the operation of all systems and machines. The work schedule of this position is subject to indeterminable shifts in the priority of assignments due to external influences and time frame constraints. General supervision is received and work is seldom reviewed except for the evaluation of overall effectiveness.
Examples Of Duties
- Plans, organizes, and delegates work among positions in a manner to ensure a smooth processing flow and distributes assignments to the clerical staff after determining who is available to, and capable of, performing the work
- Rates and signs the performance evaluation for subordinate employees
- Interviews and recommends the selection of applicants for vacant clerical positions within the section
- Prepares and explains instructions on processing methods and procedures to the clerical staff and demonstrates the operation of office systems, including copiers/printers, telephones, computers, IVR, and mail processing machines
- Prepares monthly accomplishment reports on processing activities in the assigned regions from daily production reports, logs, and files
- Reads correspondence in order to become familiar with the content and determines what procedures to pursue in providing the correct information in accordance with any applicable administrative and legal constraints
- Answers written inquiries relating to the status and operation of the regions supervised
- Monitors and maintains the procedures, including the preparation of internal forms, related to the receipt of payments, the distribution of payments, and the payment of filing fees and miscellaneous invoices
- Determines supply needs for the assigned regions and requisitions office supplies
- Prepares time and absentee records for employees
- Prepares Travel Expense Reports for the attorneys and agents in the assigned regions
- Organizes and produces a weekly calendar for the assigned regions which includes the daily Agent of the Day schedule; which employees are in office, teleworking, and/or out of office; and the scheduled calls/meetings of the attorneys
- Prepares a comprehensive report of all legal actions filed by the attorneys in the assigned regions and enters such information into the bi-weekly report, and updates all activity on legal actions and investigations and enters into the monthly report
- Answers inbound phone calls and monitors IVR queue for proper phone coverage
- On occasion travels to the location(s) of subordinate employees for meetings and training
- Performs related work as required
Minimum Experience and Training
- One year as a Clerical Supervisor I OR
- One year as a Clerical Assistant III OR
- Two years as a Clerical Assistant II OR
- An equivalent combination of experience and training