Case Manager - Survivor Services

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SUBSIDIARY: Joseph J. Peters Institute (JJPI)

PROGRAM: Survivor Services

JOB OVERVIEW:

Joseph J. Peters Institute (JJPI) seeks a Case Manager for its Survivor Services program. This person will ensure compliance with stakeholder targets; monitor and manage databases, tracking, and data systems; assist with case assignments; complete medical records requests; audit charts; and conduct trainings. This position reports to the Case Management Coordinator and Operations Manager.

RESPONSIBILITIES:

• Maintain the highest quality case management services to patients at JJPI.


• Develop and implement innovative techniques to serve the clients more effectively.


• Enter all outpatient facility participants into databases upon intake.


• Scan, enter, and track all documentation throughout the course of the participant’s treatment.


• Monitor and manage databases, tracking systems for evaluations and outpatient data, assigned cases, and discharged participants.


• Act as a liaison between participants and clinical staff.


• Communicate with participants, other agencies, courts, and stakeholders regarding participants’ assignment timelines, progress, attendance, and compliance.


• Ensure compliance with stakeholder targets and uphold HIPPA guidelines within all communications.


• Assist in ongoing quality management of Survivor Services. Specifically, provide ongoing chart audit, treatment plan tracking, and compliance with progress note completion parameters.


• Compile and track medical records requests and invoices for other agencies and stakeholders.


• Assist with insurance verifications and service approvals when the Quality Assurance representative is out for an extended time.


• Assist with office assignments and technological issues when needed.

SKILLS:

• Ability to meet timelines set by direct supervisor and superiors


• Ability to communicate in writing and orally


• Good email etiquette


• Knowledgeable in de-escalation skills


• Ability to work collaboratively within a team


• Good analytical and troubleshooting skills


• Preferred: Working knowledge of PowerPoint, Excel, Access, and SPSS

EDUCATION: Bachelor’s degree in a field related to clinical work

EXPERIENCE:

• Two to three years of experience in the field


• Experience with human services systems


• Knowledge of resources available to staff and clients that enhance, coordinate, and complement the services provided at JJPI

SALARY GRADE: 15

PHMC is an Equal Opportunity and E-Verify Employer.