Case Manager - Forensic Intensive Recovery

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SERVICE AREA: Housing & Justice Related Services (HJRS)

PROGRAM: Forensic Intensive Recovery (FIR)

JOB OVERVIEW:

The full-time FIR Case Manager reports to the FIR Case Management Supervisor. The Case Manager works directly with individuals who are court-stipulated to participate in treatment services with oversight from the Adult Probation and Parole departments. The primary responsibilities of this role are to ensure that services are provided to participants and documented according to DAP, CBH, Forensic Services, and PHMC requirements. The Case Manager will provide support to participants while working with all levels of management within the treatment program, Forensic Services, and the recovery community.

RESPONSIBILITIES:

The duties of this role include but are not limited to the following.

• Establish and maintain variable service productivity targets depending on the needs of the program.


• Provide case management services to a chemically dependent forensic population, up to a caseload of 25 active participants.


• Document service provision within 24 hours of service completion.


• Actively participate in team meetings, scheduled case conferences, and trainings as assigned.


• Actively participate in individual supervisions, case reviews, and scheduled team-building events as assigned.


• Collaborate with identified personnel, probation/parole, drug and alcohol treatment providers, and other assigned agencies as identified.


• Assist individuals to link to recovery support services including PRO-ACT Recovery Center, Access to Recovery, faith-based institutions, mental health services, and other identified community supports.


• Ensure weekly work schedules are updated with detailed activities utilizing the program’s Outlook feature.


• Maintain participant records in accordance with agency fee-for-service standards, managed care, and licensing requirements.


• Prioritize assisting participants to enroll in drug and alcohol treatment, physical health services, DPA, vocational services, and educational services.


• Identify, coordinate, and link community resources to each participant to promote accessibility to recovery-oriented community services.


• Coordinate and communicate with other programs, within and outside the agency, to foster a collaborative team approach.


• Spend an average of 95% of the workweek in the community for participant appointments and provider meetings.


• Consideration for flexible work schedules is available if needed to provide participant services during nontraditional hours. This is based on participant and departmental needs.

SKILLS:

• Good customer service skills


• Ability to work remotely in the community accessing public transportation


• Good time management skills


• Excellent oral/ written communication skills with the ability to type


• Good analytical and problem-solving skills


• Preferred: Bilingual in Spanish and English

EDUCATION: Bachelor’s degree in a related field required

EXPERIENCE:

• 1+ years of experience involving direct participant contact


• Preferred: Experience in an addiction recovery, mental health, or behavioral health setting


• Preferred: Direct case management experience with a chemically dependent criminal justice population


• Preferred: Experience with fee-for-service delivery


• Preferred: Experience in writing service notes

SALARY GRADE: 15

PHMC is an Equal Opportunity and E-Verify Employer.