Case Manager

Job title

Case Manager /Intensive Case Manager

Reports to

Program Director

Position Summary

The case manager will determine resources needed to meet the individualized needs of the participant. The case manager will take all necessary actions in assuring the implementation of the service treatment plan including serving as an advocate for the participant to enable him/her to receive needed services; identification of program needs, service gaps and recommending strategies. A commitment to the RHD values should be demonstrated as job duties are performed.

Essential Duties and Functions

Team-Based Planning

• Act as part of a multidisciplinary team designed to provide services from a holistic and Values based perspective. 
• Assist in the development of recovery plans and reviews in collaboration with the program participant, clinical and medical staff and other stakeholders as determined in collaboration with program participant.
• Develop and maintain relationships with community agencies in order to assist program participants in connecting with all available resources.

Direct Client Care

• Provide community-based services to program participants focusing on education, connection with resources, community interaction and achievement of recovery plan goals. 

Administrative Functions

• Complete all assessments and documentation as required by RHD, funder, licensing/ accreditation entities. 
•  Other duties as assigned 

Essential Duties Addendum

 FASST Connections (titled Intensive Case Managers per funder). Staff are required to ensure 24-hour access to Intensive Case Management services.

Lower Merion Counseling & Mobile Services, (titled Administrative Case Manager per funder) provides short-term service and provides assistance to connect families and youth to MA and other services and supports. 

• Assess and respond to needs and service eligibility of individuals in service/potential individuals in service, both in-office (approximately 60% of the time) and in the community (approximately 40% of the time) and with creative flexibility. 
• Provide prompt screening and referral to appropriate treatment and supports. 
• Assist with other resource/benefit acquisition and coordination as appropriate (Medicaid, Social Security, housing, social services, transportation, employment, medication assistance, etc) and develop and maintain relationships with community agencies in order to assist program participants in connecting with all available resources. 
• Provide information and referrals for behavioral health and other human services, including other agencies, RHD programs, and other county agencies/departments. Collaborate with and report to these human services as necessary.

 Qualifications

• Bachelor’s Degree in Human Services or related field.
•  Intermediate computer skills  
• One year Case Management experience preferred
• Two years' general work experience providing support to individuals in behavioral health, Addiction Recovery or IDD services required.

Working conditions

Additional Special Working Conditions:

• Working out in community within the service delivery area of the program. Required to drive program participants to appointments.

If the position being applied to reports out of Philadelphia PA:

RHD employees working in programs within the City of Philadelphia are required to provide proof of Covid vaccination. If not fully vaccinated, they must receive at least one shot in a two -dose series or a single dose in a one-dose series before beginning in-person shifts. Final doses must be received within 8 weeks of hire.

RHD’s vaccine requirements for the Corporate Office located at 4700 Wissahickon Avenue; Suite 126, Building A. Philadelphia, PA:

The Corporate Office is not a service location. Therefore, RHD has determined that vaccinations are not required to work out of or to visit the office. As a reminder and as stated in prior communication, vaccinations are required for those who visit or work in Philadelphia programs and/or service locations.

Physical requirements

Lifting Requirements

• Medium: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.

Physical Requirements

• Stand or Sit (stationary position)
• Walk
• Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
• Climb (stairs/ladders)
• Talk/Hear (communicate, converse, convey, express/exchange information)
• See (detect, identify, recognize, inspect, assess) 
• Pushing or Pulling
• Repetitive Motion
• Reaching (high or low)
• Kneel, Stoop, Crouch or Crawl (position self, move)

Reporting Relationships

• Direct Supervisor: Unit Director

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

If the position being applied to reports out of Philadelphia PA:

RHD employees working in programs within the City of Philadelphia are required to provide proof of Covid vaccination. If not fully vaccinated, they must receive at least one shot in a two -dose series or a single dose in a one-dose series before beginning in-person shifts. Final doses must be received within 8 weeks of hire.

RHD’s vaccine requirements for the Corporate Office located at 4700 Wissahickon Avenue; Suite 126, Building A. Philadelphia, PA:

The Corporate Office is not a service location. Therefore, RHD has determined that vaccinations are not required to work out of or to visit the office. As a reminder and as stated in prior communication, vaccinations are required for those who visit or work in Philadelphia programs and/or service locations.